Shipping

Shipping Affected by Pandemic?

Check up on the Delivery Updates due to the Covid-19 Pandemic

Will rcMart ship to my country?

We ship worldwide for most products you see in rcMart.com

For customers living in Hong Kong, please order from our rcMart Hong Kong webstore

Some products we may not ship to your country where we have distribution agreement with our vendors

Some items we can't ship internationally, like flammable & color spray paint. Please visit our Shipping Restrictions for detail

Under the influence of the pandemic, postal service may be suspended or delayed. Please refer to our Delivery Update page for most up-to-date info.

How rcMart process your order??

Having processed millions of orders, solid experience enables us to provide you a safe, smooth and easy transaction! We treat your valuable products carefully to avoid damage or breakage during transportation. Our well-trained operation staff will carefully pack your items with layers of bubbles and place your items in strong boxes, which strongly protect your valuable ordered items.

Shipping Methods & Time

Most orders will be shipped via Registered Airmail or EMS offered by Hong Kong Post Office. Methods of shipment could be selected from shopping cart and relevant postal charge will be displayed accordingly.

Order Processing : 1-2 working days

SpeedPost/ EMS : 3-7 days with online tracking no.

Registered AirMail : 7-30 days tracking no. (Can't trace on-line)

No compensation or postage refund is payable to addressee in case of Delay or confiscation result from customs clearance (Customs clearance will be counted as full day). The Customs will only inform the addressee about the progress of customs clearance.

Unsuccessful Delivery:

Refund Policy for Unsuccessful Delivery:

Refund policy is not applied at any case including items damaged, lost etc. Otherwise, insurance should be applied.

Return Parcel:

In any cases, the parcel may return to us with one of the following reasons.

Unclaimed (>90% ** All Parcel will be returned if they are unclaimed within 14 days upon arrival.)

Insufficient Address

Moved, Left No Address

Returned For Better Address

No Such Street or Number

Not Deliverable As Addressed Unable to forward

No Mail Receptacle

Vacant

Refused

Attempted - Not Known

Box Closed - No Order

Disregarding any reasons, the Company will be charged the return delivery cost by our local Post Office for all undelivered or unclaimed parcels. The customer should be responsible for return delivery charge and re-shipment charge if parcels or goods returned "UNCLAIM" or due to address related problem.