Will rcMart ship to my country?
We ship worldwide for most products you see in rcMart.com For customers living in Hong Kong, please order from our rcMart Hong Kong webstore
Some products we may not ship to your country where we have distribution agreement with our vendors
Some items we can't ship internationally, like flammable & color spray paint. Please visit our Shipping Restrictions for detail
How rcMart process your order??
Having processed millions of orders, solid experience enables us to provide you a safe, smooth and easy transaction! We treat your valuable products carefully to avoid damage or breakage during transportation. Our well-trained operation staff will carefully pack your items with layers of bubbles and place your items in strong boxes, which strongly protect your valuable ordered items.
Shipping Methods & Time
Most orders will be shipped via Registered Airmail or EMS offered by Hong Kong Post Office. Methods of shipment could be selected from shopping cart and relevant postal charge will be displayed accordingly.
Order Processing : 1-2 working days
SpeedPost/ EMS : 3-7 days with online tracking no.
Registered AirMail : 7-30 days tracking no. (Can't trace on-line)
No compensation or postage refund is payable to addressee in case of Delay or confiscation result from customs clearance (Customs clearance will be counted as full day). The Customs will only inform the addressee about the progress of customs clearance.
Refund Policy for Unsuccessful Delivery:
Refund policy is not applied at any case including items damaged, lost etc. Otherwise, insurance should be applied.
In any cases, the parcel may return to us with one of the following reasons.
Unclaimed (>90% ** All Parcel will be returned if they are unclaimed
within 14 days upon arrival.)
Moved, Left No Address
Returned For Better Address
No Such Street or Number
Not Deliverable As Addressed Unable to forward
No Mail Receptacle
Attempted - Not Known
Box Closed - No Order
Disregarding any reasons, the Company will be charged the return delivery cost by our local Post Office for all undelivered or unclaimed parcels. The customer should be responsible for return delivery charge and re-shipment charge if parcels or goods returned "UNCLAIM" or due to address related problem.
rcMart TIPS to prevent parcel return:
Ensure the parcel will be received at your given delivery address. Recipient signature is always required at reception of parcel from rcMart.
Please ensure the correctness and check deliberately on your shipping address before check out.
Provide a valid cellphone number in your profile for easy contact by local Post Office in case of any delivery problems may arise.
Check your local Post Office website frequently with our delivery tracking number provided, for your parcel arrival status.
Go to your nearest Post Office to check your parcel arrival status with delivery tracking number if no delivery within stipulated period.
If you are planning to move in the very near future, do not order anything on-line until you have settled in your new address.
Shipment via Post Office
EMS ( EExxxxxxxxxHK )
Parcel ( CPxxxxxxxxxHK )
Registered Airmail ( RAxxxxxxxxxHK )
EMS Tracking at destination countries:
Argentina - Correo Argentino
Armenia - HayPost
Australia - Australia Post
Brazil - Correios
Cambodia - Cambodia Post Type first 12 numbers without last "P". Eg. EE123456789HK, You should type EE123456789H without last "K"
Canada - Purolator
China - China EMS
Denmark - Post Danmark
Germany - Deutsche Post
Finland - Finland Post
France - Chrono Post
India - Indiapost
Indonesia - POS Indonesia
Ireland - SDS
Israel - Israel Postal Authority
Italy - Posteitaliane
Japan - Yubin Homepage
Korea - ePOST
New Zealand - New Zealand Post
United Kingdom - Parcelforce Worldwide
Qatar - Q-Post
Singapore - Singapore Post
Swiss - Swiss Post
Taiwan - Taiwan Post Office
UAE - Emirates Post
USA - United States Postal Service
Please contact your local post office if your country is not listed above.
More shipping related questions are included in our FAQ PageFree Shipping discount on shopping cart DO NOT apply to wholesales customersThe above terms subject to our final decision.