FAQ
How to shop with us
Due to the fast-paced nature of our business, if the item you are looking for is unavailable in store or online, it’s unlikely the item will be restocked in the future. The best way to find out would be to keep an eye out on the website, or subscribe to our newsletter.
You can also send your list of items to us and we will get back to you as soon as possible.
We welcome to visit our retail shop at Yau Ma Tei, Hong Kong. For detail of Retail Store & Order Pick Up, please click Retail Store & Order Pick up
You can send us your payment via international bank transfer/ wire.
* Please visit our payment page for bank detail, link available at the footer of the website.
* Order ID must be noted for securing a fast and reliable delivery
* Order ID can be found from the order history after logging in.
Order status can be referenced from customers's account order profile after logging in.
Customer may keep tracking on your order status at any of your convenience.
Payment
Case A | Case B | |
Item cost | USD5.0 | USD15.0 |
Shipping | USD5.0 | USD5.0 |
Total Order Amount | USD10.0 | USD20.0 |
You have to pay | USD5.0 | USD10.0 |
Credit Balance | USD5.0 | USD0 |
You should pay to our paypal account [email protected]
If possible, please note down what do you pay for during transaction
Currently there are three on-line payment methods for rcMart order : PayPal, Pay Dollar and Bank Telegram Transfer/ Wire. Please visit our Payment Page for details.
USD25 will be charged for handling free. Remitter pays his local remittance charge.
Shipping
Customs Tax, Import Tax And Extra Charges
To avoid return shipment charges such as "return shipping cost" and "duty amount", you are highly advised to settle these payments to avoid return. Please also be reminded that shipping fee is non-refundable and this will not be included in your refund once you refuse your package due to unsettled customs charges.
Complaints
Customer Privileges
1) Wholesales Account
* Low cost shopping .
* Fast and reliable shipping
* The best after sale service
Returns & Refunds
Please enjoy your shopping with rcMart and we are trying our best to provide variety of high quality, but cost effective products on the market.