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Frequently Asked Questions

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  • Reward Points Program
  • FAQ Content:
    What is Reward Points Program at rcmart.com?
    How does it work?
    -What is Reward Points Program at rcmart.com?

    Reward Points Program FAQ

    Q1. What is the Reward Points Program?

    To show our gratitude and further improve the value-added services for your faithful support, we have launched the Reward Point Program.

    You can earn points (or shopping points) counted on all the purchases you made at Dinball rcMart.

    Further, you can also enjoy the valuable rebate by the redemption of earned shopping points hereafter.

    The more you buy now, the more shopping points you get, consequently the higher purchase value you can redeem in future.

    Q2. How does the Program work?

    When you place an order, the total amount * of the order will be used to calculate your credit amount of points earned as pending points.

    These pending points will be listed in your Shopping Points account after we ensure your order is approved and completed.

    These will become shopping points after your activation in addition to show your new shopping point balance and its credit value in dollar amount. Once the credit is shown in your account, you can immediately redeem the earned shopping points for your next purchase.

    You can always login your account to view the status of the earned shopping points balance and its credit value in dollar amount.

    * In most cases, shipping fees are included from the calculation. See the lines of FAQ # 8 and # 9 for more details.

    Q3. Points and Values?

    For every USD$1.00 spent at Dinball rcMart, you shall earn 1 shopping point and so a credit value of USD$0.004.

    For example:

  • Order amount = USD$100.00
  • Shopping points = 100 pts
  • Credit value = USD$0.40

    Dinball rcMart reserves the right to change the conversion rate * at any time without prior notice. The change of the rate only applies to your new purchase that your previous earned credit value is unaffected. You can often see this line of FAQ to check the updated conversion rate.

    * The rate shown here is always the current rate.

    Last updated: 22nd May 2008

    Q4. Redeeming Shopping Points?

    If you have a credit balance in your Shopping Points account, you can pay for your purchase (shipping excluded) made at rcMart by redemption of earned shopping points.

    In the checkout process, on the same page that you select a payment method, there is a display box. You can tick the box to exercise redemption by using all available points.

    If your credit balance is inadequate to cover the full amount of your purchase, you need to select another payment method as usual to continue the payment for the remaining amount.

    When you continue to the confirmation page in the checkout process, you will notice that the value of the redeemed shopping points will be credited towards your current order. Once you confirm the order, the redeemed points value are deducted from your credit balance, and then your shopping points record will be updated showing the points you did earn and use in your account.

    Please be aware that any purchases fully redeemed with shopping points shall not be rewarded with new pending points. On the other hand, any purchases partially redeemed with new pending points will only be rewarded with new pending points for the dollar amount spent but excluding the dollar amount redeemed with points.

    Last updated: 21st Aug 2012

    Q5. Minimum Points Required?

    Currently, no minimum shopping points balance is required to exercise redemption of earned shopping points. However, you should select another payment method in the checkout process for balance settlement if your credit balance is not enough to cover the full value of your purchase.

    Dinball rcMart reserves the right to change the minimum balance policy at any time without prior notice. Please check this line of FAQ before you do exercise redemption.

    Late updated: 22nd May 2008

    Q6. Minimum Purchase Amount Required?

    Currently, no minimum purchase amount is required to redeem your shopping points. Dinball rcMart reserves the right to change the minimum purchase policy at any time without prior notice. Please check this line of FAQ before you do exercise redemption.

    Late updated: 22nd May 2008

    Q7. Maximum Points Redemptions allowed per order?

    A maximum of 20,000 shopping points * (equivalent to US$80.00) is allowed for redemption per order.

    Dinball rcMart reserves the right to change the maximum point redemption policy at any time without prior notice. Please check this line of FAQ before you do exercise redemption.

    * The amount is calculated based on the current conversion rate. When the rate is changed, the maximum point redemption per order is allowed to be changed too. For details, please see the line of FAQ # 3 before you do exercise redemption.

    Late updated: 22nd May 2008

    Q8. Will I earn points for shipping fees?

    Yes. The shipping fees are included from the calculation of the shopping points on the purchase value.

    Dinball rcMart reserves the right to change such policy at any time without prior notice. Please check this line of FAQ before you do exercise redemption.

    Late updated: 22nd May 2008

    Q9. Will I earn points for discounted products?

    Yes. All discounted items are included in the calculation of the shopping points on the purchase value.

    Dinball rcMart reserves the right to change such policy at any time without prior notice. Please check this line of FAQ before you do exercise redemption.

    Late updated: 22nd May 2008

    Q10. Will I earn points when purchases paid with points?

    Yes. Any purchases partially redeemed with shopping points will only be rewarded with the new pending points for the dollar amount spent but excluding the dollar amount redeemed with points.

    Dinball rcMart reserves the right to change such policy at any time without prior notice. Please check this line of FAQ before you do exercise redemption.

    Late updated: 22nd May 2008

    Q11. Earning Referral Points?

    Currently this feature is not applicable.

    Dinball rcMart may add or change such features at any time without prior notice. Please check this line of FAQ before you do exercise redemption.

    Late updated: 22nd May 2008

    Q12. Earning Points While writing a Products Review?

    “Writing Review is ego boost knowing others read your opinions, and maybe even take your advice.” Your sharing of Product Reviews will assist us to continually improve our goods and services as well as help others to choose right products. We do reward you with shopping points for your quality Product Reviews.

    Your Review must meet all of the following conditions in order to enjoy our reward:

  • Your Review must be original.
  • Unique and original review is highly appreciated but your effort on other forum will be welcome as well.
  • Maximum 5 reviews will be counted for each product.
  • If your review is approved to be rewarded, we will offer up to 3000 shopping points depending on the quality of each review. Some are highly appreciated such as photos, graphics, statistic results and test reports.
  • Review must be focused and concise on selected products.
  • Product review reward scheme only applies to products which are posted no more than 2 months at rcMart.com. -Your product review posted on Dinball rcMart that becomes the sole property of rcMart.com.
  • Plagiarism or copying from others is not allowed.
  • Dinball rcMart reserves all the rights to use the reviewed content for advertising or marketing purposes without prior notice.
  • Review should not duplicate any contents which are already published.
  • Be truthful and objective.
  • No spam, no commercials, and no advertising content or links.
  • No abuse, no harassment, and no threat to personal safety.
  • Dinball rcMart has the absolute right to decide how many points are rewarded to your reviews.
  • Dinball rcMart reserves the right to refuse or remove any reviews that do not comply with the above-mentioned conditions, and the right to correct misspelled words, improper words as well as grammatical errors.
  • Dinball rcMart does not hold the responsibility or liability in any way for your ratings and reviews.

    Late updated: 22nd May 2008

    Q13. Products Restrictions?

    Currently, no restrictions apply to which items can be purchased by redemption of shopping points.

    Dinball rcMart reserves the right to change such policy at any time without prior notice. Please check this line of FAQ before you do exercise redemption.

    Late updated: 22nd May 2008

    Q14. Products on sale restrictions?

    Currently, no restrictions apply to the kind of items which can be purchased by redemption of shopping points.

    Dinball rcMart reserves the right to change such policy at any time without prior notice. Please check this line of FAQ before you do exercise redemption.

    Late updated: 22nd May 2008

    Q15. Conditions of Use?

  • The Reward Point Program is only available to our registered Dinball rcMart members.
  • Shopping points can only be collected and redeemed for online purchases at rcMart.com
  • Shopping points are not for cash rebate.
  • Shopping points are not transferable
  • If you cancel order after, pending points shall be removed from your account.
  • Dinball rcMart reserves the right to terminate the Reward Point Program at her own discretion but shall notice members at rcMart.com.
  • Even after the termination of the Reward Point Program, members can still make use of their credit balance.
  • Dinball rcMart reserves the right to change any conditions of the Reward Point Program at any time without prior notice.

    Late updated: 22nd May 2008

    Q16. When Problems Occur?

    For any queries, please provide us with adequate information as much as possible via email.

    Q17. Where is my point validation code?

    Once you receive the point validation code, please enter it on your point information page and then our system shall activate the record of shopping points balance counted from the purchase value. You shall find the point validation code on the parcel’s top side under the bar code.

    Late updated: 22nd May 2008

    Q18. What if I lose my point validation code?

    Kindly note that Dinball rcMart is not responsible for any accidental lost by yourself after the parcel is shipped out. We shall be unable to provide you with the point validation code yet again since it is randomly generated by the system. Therefore, it is highly recommended that you should keep the point validation code carefully and insert it on your point information as soon as possible once you receive.

    Late updated: 22nd May 2008

    Thank you!


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