It is considered defective if the item you wish to return is inoperable, but has no apparent damage. Defective merchandise may be returned to us if it is in new and unused condition. Used or defective merchandise should be returned directly to the manufacturer for warranty repair or replacement.
Manufacturer defects found after the product has been used will be reverted to the manufacturer's warranty and they will handle any problems for you directly. If the malfunction product(s) is/are caused by improper usage, customer is required to cover the involved cost such as shipping cost and parts for repairing.
If you are ready to ship, please follow the return procedures and contact us before sending the items back.