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  • FAQ Content:
    Receiving an incomplete parcel.
    Receiving an item with defect!
    Item receivied is different from the picture shown!!
    Where is my order?
    -Where is my order?
    If item does not turn up in the expected time frame, please do the following procedures.
    * Please check the order details in order history.
    * Please find the register number or tracking number
    * Please check the order status
    * Please check the shipped out date
    * Please check the expected time frame

    Only if you choose to send by EMS Speedpost, you can track your parcel online at here

    If it is sent by registered air, please check your local postal office with the provided registered number. They should be able to give a reasonable explanation.
    If you can not make the above successful, please contact with us.

    Customer should pay for the resend shipping cost if it is due to :
    * the incorrect address provided by customer, or
    * returned shipping for any reasons.

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