Phone Order Support: US +1(626)404-7382 | UK +44(020)8133-9382 | HK +(852)2858-6382

Frequently Asked Questions

Frequently Asked Questions Frequently Asked Questions
FAQ Categories
  • How to shop with us
  • Payment
  • Shipping
  • Complains
  • Customer Privileges
  • Returns
  • Reward Points Program
  • FAQ Content:
    Receiving an incomplete parcel.
    Receiving an item with defect!
    Item receivied is different from the picture shown!!
    Where is my order?
    -Where is my order?
    If item does not turn up in the expected time frame, please do the following procedures.
    * Please check the order details in order history.
    * Please find the register number or tracking number
    * Please check the order status
    * Please check the shipped out date
    * Please check the expected time frame

    Only if you choose to send by EMS Speedpost, you can track your parcel online at here

    If it is sent by registered air, please check your local postal office with the provided registered number. They should be able to give a reasonable explanation.
    If you can not make the above successful, please contact with us.

    Customer should pay for the resend shipping cost if it is due to :
    * the incorrect address provided by customer, or
    * returned shipping for any reasons.

    Go to category

    Top Brands

    rcmart traxxasrcmart rpm

    rcmart 3racingrcmart Speed Passion

    rcmart 3racingrcmart Speed Passion

    rcmart Yeah Racingrcmart Pro-Line

    rcmart Gmade Crawler GS01rcmart Xtra Speed

    rcmart hobby wingrcmart skyrc

    rcmart orcarcmart MST Drift Tire Wheel RC

    rcmart GPMrcmart Xray

    rcmart Team Associatedrcmart orca

    rcmart Tamiyarcmart ABC Hobby Body

    rcmart Novak ESC Motor Comborcmart Jconcepts

    rcmart 15-anniversary-puzzle

    rcmart Throwback-Sale-161020

    rcmart Exclusive Special Offer GPM Racing 400 days Warranty

    rcmart Reduced Shipping Save Big weekly deals
    rcmart crawler Accessories
    rcmart Xpress Xpresso K1 K66
    rcmart 3racing D4 AWD hop up parts
    rcmart 3racing D4 RWD hop up parts
    rcmart Axial yeti hop up parts
    rcmart Gmade GS01 hop up parts
    rcmart Axial SCX10 hop up parts
    rcmart Axial SCX10 hop up parts
    rcmart traxxas e-revo
    rcmart traxxas summit
    rcmart xray t4
    rcmart blog RC NEWS