For the benefit of between customer and us, if a parcel is damaged obviously during delivery, it is recommended to REFUSE accepting the parcel and DO NOT OPEN.
Postal service should return to us. As soon as we receive the parcel, we will resend it again. Customer will pay NO additional fee in this situation.
-What you can do with damaged parcel received?
In worst case, if you received a parcel that was damaged during delivery, please take a picture without opening the box. Then, please send the picture to us for further investigation! Please don't return the parcel to us without notification. In recent, dog in custom are hazardous to parcel delivery. EMS delivery is much more safety in this circumstance!