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Frequently Asked Questions

Frequently Asked Questions Frequently Asked Questions
FAQ Categories
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  • FAQ Content:
    What is the usual delivery time frame?
    EMS delivered without success status.
    How to calculate the shipping cost?
    Where is tracking number?
    How many different delivery method available?
    How to track with registered mail?
    What is registered delivery?
    What must do if receiving a damaged parcel?
    Can I do change/combine shipment?
    How to use the register number?
    How to use the tracking number?
    What is Store Pickup?
    -What must do if receiving a damaged parcel?

    For the benefit of between customer and us, if a parcel is damaged obviously during delivery, it is recommended to REFUSE accepting the parcel and DO NOT OPEN. Postal service should return to us. As soon as we receive the parcel, we will resend it again. Customer will pay NO additional fee in this situation.


    -What you can do with damaged parcel received?

    In worst case, if you received a parcel that was damaged during delivery, please take a picture without opening the box. Then, please send the picture to us for further investigation! Please don't return the parcel to us without notification. In recent, dog in custom are hazardous to parcel delivery. EMS delivery is much more safety in this circumstance!

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