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Frequently Asked Questions

Frequently Asked Questions Frequently Asked Questions
FAQ Categories
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  • FAQ Content:
    What is the usual delivery time frame?
    EMS delivered without success status.
    How to calculate the shipping cost?
    Where is tracking number?
    How many different delivery method available?
    How to track with registered mail?
    What is registered delivery?
    What must do if receiving a damaged parcel?
    Can I do change/combine shipment?
    How to use the register number?
    How to use the tracking number?
    What is Store Pickup?
    -What is Store Pickup?
    If you want to pick up the parcel by yourself while you visit Hong Kong and rcMart's Office during office hour, you can choose "Store Pickup" as your shipping method since checking out your order. Or if you want to use your own forwarder to collect your parcel at rcMart's Office, you can also choose "Store Pickup".

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