Phone Order Support: US +1(626)404-7382 | UK +44(020)8133-9382 | HK +(852)2858-6382

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FAQ
Many of the inquiries that we receive are already answered in our Contact Us FAQ. We encourage you to browse through this first as it may answer your question immediately.

Please note:
rcMart.com receives and answers a lot of email every day. As much as we would like to,we cannot answer general RC questions. If you need help starting your car's engine, or would like to know how fast a particular car will go, please contact the manufacturer. Another great source for tips and advice are the many online discussion boards and news groups.

  • Customer Care Team
  • For any enquiries, please send us an email at csd@rcmart.com writing the order number in the subject header for faster response.

     
  • Order Tracking (For confirmed orders only)
  • - Order Status

    - EMS ( EExxxxxxxxxHK ) : Click here to track

    - Parcel ( CPxxxxxxxxxHK ) : Click here to track

    - Registered Airmail ( RTxxxxxxxxxHK ) : Click here to track

     
  • ebay Auction Team
  • Must include your ebay item no / ebay ID in subject header to secure a quick reponse.

     


    • Sunday - Every Sunday
    • 1 January 2016 - The first day of January
    • 8 February 2016 - Lunar New Year's Day
    • 9 February 2016 - The second day of Lunar New Year
    • 10 February 2016 - The third day of Lunar New Year
    • 25 March 2016 - Good Friday
    • 26 March 2016 - The day following Good Friday
    • 28 March 2016 - Easter Monday
    • 4 April 2016 - Ching Ming Festival
    • 2 May 2016 - The day following the Labour Day
    • 14 May 2016 - The Birthday of the Buddha
    • 9 June 2016 - Tuen Ng Festival
    • 1 July 2016 - Hong Kong Special Administrative Region Establishment Day
    • 16 September 2016 - The day following the Chinese Mid-Autumn Festival
    • 1 October 2016 - National Day
    • 10 October 2016 - The day following the Chung Yeung Festival
    • 26 December 2016 - The first weekday after Christmas Day
    • 27 December 2016 - The second weekday after Christmas Day

    Address RCMART LIMITED
    4/F, Morlite Building, 40 Hung To Road,
    Kwun Tong, Kowloon, Hong Kong
    Contacts Customer Service E-Mail:
    General Inquiries csd@rcmart.com
    Customer Service Hotlines:
    International Tel +852 2858 6382
    United States Tel +1 626 404 7382
    United Kingdom Tel +44 020 8133 9382
    Other Tel/ Fax Numbers:
    General Enquiry Tel +852 2858 6698
    General Fax Fax +852 3586 0488
    Office Hours Mon - Sat : 10:00 - 17:00 (Lunch Hour: 13:00 - 14:00)
    (HK time : GMT +8 hrs)


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