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| Reward Point Program FAQ |
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Please choose from one of the topics below:
- What is the Reward Point Program?
To show our gratitude and further improve the value-added services for your faithful support, we are going to launch the brand new Reward Point Program on 22nd May 2008. You can earn points (or ¡§shopping points¡¨) counted on all the purchases you made at Dinball rcMart. You can enjoy the valuable rebate by the redemption of earned shopping points hereafter. The more you buy now, the more shopping points you get, consequently the higher purchase value you can redeem in future.
- How does the Program work?
When you place an order, the total amount * of the order will be used to calculate your credit amount of points earned as ¡§pending points¡¨. These pending points will be listed in your Shopping Points account after we ensure your order is approved and completed. These will become ¡§shopping points¡¨ after your activation in addition to show your new shopping point balance and its credit value in dollar amount. Once the credit is shown in your account, you can immediately redeem the earned shopping points for your next purchase. You can always login your account to view the status of the earned shopping points balance and its credit value in dollar amount.
* In most cases, shipping fees and taxes are included from the calculation. See the lines of FAQ # 8 and # 9 for more details.
- Points and Values
For every USD$1.00 spent at Dinball rcMart, you shall earn 1 shopping point and so a credit value of USD$0.004.
For example:>
Order amount = USD$100.00
Shopping points = 100
Credit value = USD$0.40
Dinball rcMart reserves the right to change the conversion rate * at any time without prior notice. The change of the rate only applies to your new purchase that your previous earned credit value is unaffected. You can often see this line of FAQ to check the updated conversion rate.
* The rate shown here is always the current rate
- Redeeming Shopping Points
If you have a credit balance in your Shopping Points account, you can pay for your purchase made at Dinball rcMart by redemption of earned shopping points.
In the checkout process, on the same page that you select a payment method, there is a display box. You can tick the box to use all points available to exercise redemption.
If your credit balance is not enough to cover the full amount of your purchase, you need to select another payment method as usual to continue the payment for the remaining amount.
When you continue to the confirmation page in the checkout process, you will notice that the value of the redeemed shopping points will be credited towards your current order. Once you confirm the order, the redeemed points value are deducted from your credit balance, and your shopping points record will be updated showing the points you did earn and use in your account.
Please be aware that any purchases fully made by redeemed shopping points will not be rewarded with additional points. Any purchase partially made by redeemed shopping points will only be rewarded with additional points for the dollar amount spent other than redeemed shopping points.
- Minimum Points Required
Currently, no minimum shopping points balance is required to exercise redemption of earned shopping points. However, you should select another payment method in the checkout process for balance settlement if your credit balance is not enough to cover the full value of your purchase.
Dinball rcMart reserves the right to change the minimum balance policy at any time without prior notice. Please check this line of FAQ before you do exercise redemption.
- Minimum Purchase Amount Required
Currently, no minimum purchase amount is required to redeem your shopping points. Dinball rcMart reserves the right to change the minimum purchase policy at any time without prior notice. Please check this line of FAQ before you do exercise redemption.
- Maximum Points Redemptions allowed per order
A maximum of 20,000 shopping points * (equivalent to US$80.00) is allowed for redemption per order.
Dinball rcMart reserves the right to change the maximum point redemption policy at any time without prior notice. Please check this line of FAQ before you do exercise redemption.
* The amount is calculated based on the current conversion rate. When the rate is changed, the maximum point redemption per order is allowed to be changed too. For details, please see the line of FAQ # 3 before you do exercise redemption.
- Will I earn points for shipping fees?
Yes. The shipping fees are included from the calculation of the shopping points on the purchase value.
Dinball rcMart reserves the right to change such policy at any time without prior notice. Please check this line of FAQ before you do exercise redemption.
- Will I earn points for tax fees?
Yes. The taxes are included from the calculation of the shopping points on the purchase value.
Dinball rcMart reserves the right to change such policy at any time without prior notice. Please check this line of FAQ before you do exercise redemption.
- Will I earn points for discounted products?
Yes. All discounted items are included in the calculation of the shopping points on the purchase value.
Dinball rcMart reserves the right to change such policy at any time without prior notice. Please check this line of FAQ before you do exercise redemption.
- Will I earn points when purchases paid with points?
Yes. Any purchase partially made by redeemed shopping points will only be rewarded with additional points for the dollar amount spent other than redeemed shopping points.
Dinball rcMart reserves the right to change such policy at any time without prior notice. Please check this line of FAQ before you do exercise redemption.
- Earning Referral Points
Currently this feature is not applicable.
Dinball rcMart may add or change such features at any time without prior notice. Please check this line of FAQ before you do exercise redemption.
- Earning Points While writing a Products Review
"Writing Review is ego boost knowing others read your opinions, and maybe even take your advice."
Sharing Your Product Reviews will assist us to continually improve our offers and service to you as well as helps others to choose the right products.
We would like to thank you for helpful review that you gave us, therefore for every quality review, we will reward your Points account.
Your Review must meet all of the following conditions:
- Your Reviews must be original.
- rcMart will appreciate for any unique and original item review, but your effort on other forum will be welcome as well.
- Maximum 5 reviews will be counted for each product.
- If your review is approved to show, we offer up to 500 points depending on the quality of each review. For example, photo, graph, statistic result and test report are appreciated.
- Reviews must be focused and concise on the product under review.
- Item review reward scheme is only applied to product which is posted no more than 2 month at rcMart.
- Your item review posted on rcMart that will become the sole property of rcMart.com and copy or plagiarism is NOT allowed. rcMart will have reserved the full right to use the Review content for advertising or marketing purposes no extra compensation.
- Reviews should not duplicate content already published.
- Be truthful and objective.
- Reviews should not include posts that have spam, commercial or advertising content or links.
- Reviews should not abuse, harass, or threaten another's personal safety .
- All points awarded based on rcMart's sole discretion.
rcMart reserves the right to refuse or remove any review that does not comply with above conditions.
rcMart staff reserves the right to correct misspelled words, grammatical errors.
rcMart is not responsible or liable in any way for ratings and reviews posted by its customers.
Last updated Tuesday 15 January, 2008
- Products Restrictions
Currently, no restrictions apply to which items can be purchased by redemption of shopping points.
Dinball rcMart reserves the right to change such policy at any time without prior notice. Please check this line of FAQ before you do exercise redemption.
- Products on sale Restrictions
Currently, no restrictions apply to the kind of items which can be purchased by redemption of shopping points.
Dinball rcMart reserves the right to change such policy at any time without prior notice. Please check this line of FAQ before you do exercise redemption.
- Conditions of Use
- The Reward Point Program is only available to our registered Dinball rcMart members.
- Shopping points can only be collected and redeemed for online purchases at rcMart.com
- Shopping points are not for cash rebate.
- Shopping points are not transferable.
- If you cancel order after, pending points shall be removed from your account..
- Dinball rcMart reserves the right to terminate the Reward Point Program at her own discretion but shall notice members at rcMart.com.
- Even after the termination of the Reward Point Program, members can still make use of their credit balance.
- Dinball rcMart reserves the right to change any conditions of the Reward Point Program at any time without prior notice.
- When Problems Occur
For any queries regarding our Reward Point Program, please contact us . Make sure you provide as much information as possible in the e-mail.
- Where is my point validation code?
Once you receive the point validation code, please enter it on your point information page and then our system shall activate the record of shopping points balance counted from the purchase value. You shall find the point validation code on the parcel¡¦s top side under the bar code.
- What if I lose my point validation code?
Kindly note that Dinball rcMart is not responsible for any accidental lost by yourself after the parcel is shipped out. We shall be unable to provide you with the point validation code yet again since it is randomly generated by the system. Therefore, it is highly recommended that you should keep the point validation code carefully and enter it on your point information as soon as possible once you receive.
- Procedure of Reward Points Program
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